Terms of service
TERMS OF SERVICE
OVERVIEW
This website is operated by Hearth & Whim. Throughout the site, the terms “we,” “us,” and “our” refer to Hearth & Whim.
By visiting our website and/or purchasing something from us, you agree to these Terms of Service. Please read these terms carefully before using our website or placing an order.
1. ONLINE STORE TERMS
You may not use our products or services for any unlawful or unauthorized purpose, nor may you violate any applicable laws while using our website.
We reserve the right to refuse service to anyone for any lawful reason.
2. PRODUCTS
Our products are in stock and enter fulfillment immediately after an order is placed. Product images, mockups, and colors are presented as accurately as reasonably possible, but appearance may vary slightly depending on your screen, lighting, garment material, or product variation.
Minor variations in color, texture, or measurements may occur and are not necessarily considered defects.
We reserve the right to modify or discontinue products, designs, colors, sizes, prices, or availability at any time.
3. ORDERS
By placing an order, you confirm that the information you provide, including your shipping address, product selection, size, color, and quantity, is accurate.
We reserve the right to cancel or refuse an order when reasonably necessary, including suspected fraud, pricing errors, product unavailability, or incorrect order information.
4. ORDER FULFILLMENT, CHANGES AND CANCELLATIONS
Our products are in stock and enter fulfillment immediately after an order is placed.
Changes or cancellations are not guaranteed once fulfillment has begun. Please contact us as soon as possible at support@hearthandwhim.com if you need assistance with an order.
5. PRICES AND PAYMENT
Prices are displayed in the currency shown on our store and may change without notice.
Applicable taxes and shipping charges, if any, will be displayed during checkout.
Payment must be successfully authorized before an order can be processed.
6. SHIPPING AND DELIVERY
Estimated delivery times shown on our website are estimates and are not guaranteed delivery dates. Most U.S. orders typically arrive within 7–15 business days from the date the order is placed.
Delivery may occasionally be affected by carrier delays, severe weather, holidays, customs, incorrect addresses, or other circumstances outside our reasonable control.
Please review your shipping information carefully before completing your purchase.
Additional information is available in our Shipping Policy.
7. RETURNS, REFUNDS AND PRODUCT ISSUES
Returns, refunds, replacements, damaged items, defective products, and incorrect orders are governed by our Return & Refund Policy.
Eligibility and exclusions, including requests related to change of mind, buyer's remorse, or an incorrect size, color, or variation selected by the customer, are governed by our Return & Refund Policy.
8. INTELLECTUAL PROPERTY
Unless otherwise stated, the designs, artwork, graphics, branding, logos, photographs, text, and other original content displayed on this website are owned by or licensed to Hearth & Whim and are protected by applicable intellectual property laws.
You may not reproduce, distribute, sell, copy, modify, or commercially exploit our original content without permission.
9. THIRD-PARTY SERVICES
We may use third-party service providers to operate our store, process payments, source products, fulfill orders, deliver packages, analyze website usage, or provide other business services.
Your use of certain third-party services may also be subject to their respective terms and policies.
10. ACCURACY OF INFORMATION
We make reasonable efforts to ensure that product descriptions, pricing, availability, and other information on our website are accurate.
We reserve the right to correct errors, inaccuracies, or omissions and to update information when necessary.
11. PROHIBITED USES
You may not use our website for unlawful, fraudulent, abusive, malicious, or unauthorized purposes, including attempting to interfere with the security or operation of the website.
12. LIMITATION OF LIABILITY
To the fullest extent permitted by applicable law, Hearth & Whim will not be liable for indirect, incidental, special, or consequential damages arising from the use of our website, products, or services.
Nothing in these Terms excludes or limits rights or remedies that cannot legally be excluded or limited under applicable consumer protection laws.
13. PRIVACY
Your submission of personal information through our store is governed by our Privacy Policy.
14. CHANGES TO THESE TERMS
We may update these Terms of Service from time to time. The current version will be published on this page.
Continued use of the website following an update constitutes acceptance of the revised Terms to the extent permitted by applicable law.
15. CONTACT INFORMATION
Questions about these Terms of Service can be sent to:
Hearth & Whim
support@hearthandwhim.com