Refund policy

RETURN & REFUND POLICY

Our products are in stock and enter fulfillment immediately after an order is placed. We generally do not accept returns or exchanges for incorrect size or color selections, change of mind, or buyer’s remorse. This does not affect any rights that cannot be excluded under applicable consumer protection laws.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, misprinted, or you receive the wrong item, please contact us at support@hearthandwhim.com within 30 days of delivery.

Please include your order number, a brief description of the issue, and clear photos showing the product and the problem. Once reviewed and approved, we will arrange a replacement or refund at no additional cost to you, as appropriate.

Size & Color Selection

We cannot offer returns or exchanges if the wrong size, color, or product variation was selected at checkout. Please review the product description and size guide carefully before placing your order.

Order Changes & Cancellations

Our products are in stock and enter fulfillment immediately after an order is placed. If you need to change or cancel an order, please contact us as soon as possible at support@hearthandwhim.com. We cannot guarantee changes or cancellations once fulfillment has begun.

Refunds

If a refund is approved, it will be issued to your original payment method. Processing times may vary depending on your bank or payment provider.

Returns

Please do not send products back without contacting us first. Unauthorized returns may not be eligible for a refund.

Contact

If you have any questions about your order or this policy, contact us at:

Hearth & Whim
support@hearthandwhim.com