Shipping policy
SHIPPING POLICY
At HEARTH & WHIM, most products are kept in stock and prepared for prompt dispatch using the fastest available shipping method from our fulfillment partners.
ESTIMATED U.S. DELIVERY
Most U.S. orders typically arrive within 7-15 business days from the date the order is placed.
Delivery times are estimates and are not guaranteed. The destination, carrier operations, holidays, severe weather, high-volume periods, or other circumstances outside our reasonable control may occasionally affect delivery.
TRACKING
After your order has been dispatched, you will receive a shipping confirmation email with tracking information when available.
Please allow some time for the carrier to activate and update the tracking information after the shipping label has been created.
SHIPPING COSTS
Available shipping methods and any applicable charges are displayed at checkout before you complete your purchase.
Free or promotional shipping may be available on eligible products or orders and is subject to the conditions displayed on the product page or at checkout.
MULTIPLE ITEMS
Items in the same order may occasionally ship separately from different fulfillment locations. Your order might therefore arrive in more than one package or at different times.
You will not be charged additional shipping fees solely because an order is divided into multiple shipments after checkout.
INTERNATIONAL SHIPPING
International shipping availability, rates, and estimated delivery times vary by destination and product. Available options are displayed at checkout.
International customers may be responsible for customs duties, import taxes, or other fees imposed by their destination country unless otherwise stated at checkout.
INCORRECT OR INCOMPLETE ADDRESSES
Customers are responsible for entering a complete and accurate shipping address at checkout.
If you notice an error, contact us as soon as possible. After an order has been dispatched, we might not be able to change the delivery address.
DELAYS, LOST OR DAMAGED ORDERS
If your order appears significantly delayed, is lost in transit, arrives damaged, or contains an incorrect item, contact us with your order number and relevant details.
For damaged or incorrect products, please include clear photos of the item and packaging when possible so we can investigate and provide an appropriate resolution.
CONTACT
HEARTH & WHIM
support@hearthandwhim.com