Find quick answers about sizing, shipping, returns and your order.
Size guide · Shipping · Returns & exchanges · Contact
Size guide
How do I choose the right size?
Check the product description and open Size Chart on the product page. Size labels can vary between styles, so use the measurements for the specific item you want.
Check the chart’s units and whether it lists body or garment measurements before comparing. If you are between sizes or anything is unclear, email us with the product link before ordering.
Ordering & shipping
What should I check before placing an order?
Review your selected size, color, style and quantity, then check that your shipping address is complete and correct. Review the final total, including any applicable shipping charges and taxes, before completing checkout.
Where do you ship, and what does shipping cost?
Available destinations, shipping methods and charges are shown at checkout. International availability and delivery estimates vary by product and destination. Any free or promotional shipping is subject to the conditions shown on the product page or at checkout.
International orders may incur customs duties, import taxes or other destination-country fees unless otherwise stated at checkout.
How long will delivery take?
Most U.S. orders typically arrive within 7–15 business days from the date the order is placed, as outlined in our Shipping Policy. This is an estimate, not a guaranteed delivery date. Carrier delays, holidays, weather and other circumstances may affect delivery.
Items in the same order may ship separately. You will not be charged extra shipping solely because we split an order after checkout.
How can I track my order?
After dispatch, we send a shipping confirmation email with tracking information. Allow some time for the carrier to activate and update tracking. If your order appears significantly delayed or lost, email us with your order number.
Returns & order help
Can I return or exchange an item?
Yes. If you selected the wrong size, color or product variation, or changed your mind, contact us within 15 days of delivery to request a return or exchange. Items must be unused with tags still attached.
You cover return shipping. For an exchange, HEARTH & WHIM covers shipping the exchange item to you. Contact us before sending anything back. See our Return & Refund Policy for the full terms. Your rights under applicable consumer protection laws are not affected.
What if my item arrives damaged, defective or incorrect?
Contact us within 30 days of delivery if your item is damaged, defective, misprinted or different from what you ordered. Include your order number, a brief description and clear photos of the product and issue. After review and approval, we will arrange a replacement or refund at no additional cost to you, as appropriate.
Can I change or cancel my order?
Email us as soon as possible with your order number and the change you need. Changes or cancellations cannot be guaranteed once fulfillment has begun. If your shipping address is incorrect, contact us promptly; we may not be able to change it after dispatch.
When will I receive my refund?
Approved refunds are issued to the original payment method. Processing times vary by bank or payment provider.
Contact
How do I contact HEARTH & WHIM?
Email support@hearthandwhim.com or use our Contact page. For an existing order, include your order number and a brief description of what you need help with.
We respond within 1–2 business hours.
For full details, read our Shipping Policy, Return & Refund Policy and Terms of Service.